The health and safety of our guests and associates has always been, and always will be, our top priority. COVID-19 has changed every facet of our world and the way we do business. In an effort to reopen safely, we have updated our already thorough cleaning guidelines and implemented additional processes and procedures to ensure your health, safety and comfort. These protocols will allow our associates to provide exceptional service in a safe environment.
Under the guidance of public health experts, scientists, medical leaders and with constant monitoring of advice and instruction provided by the World Health Organization (WHO), U.S. Centers for Disease Control and Prevention (CDC), The Cleveland Clinic, and The Bahamas Ministry of Health (BMH) – we have long developed a sophisticated approach to prevent the spread of illness. More recently, we’ve introduced additional best practices and guidelines focused on enhanced hotel cleaning practices, social interactions, and workplace protocols to prevent the spread of COVID-19.
This comprehensive approach is our Atlantis Clean & Safe Promise to protect every guest, every team member, our supply chain, and our community. It is our promise and commitment to you to put your health and safety first.
The enhanced health, safety, and cleanliness protocols herein meet or exceed guidelines set forth by:
Atlantis has adopted enhanced health, safety, and cleanliness protocols at the resort for all who pass through our doors. It is essential that you follow all posted instructions while at Atlantis.
An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death.
Please help keep each other healthy and safe. Thank you.
View Travel Guidelines from The Bahamas Ministry of Tourism & Aviation for important information you should know before your trip.
The Atlantis Safety & Cleanliness Council was created to tackle the realities of the COVID-19 pandemic and further advance the company's prevention efforts. The Council is focused on developing the next level of global hospitality cleanliness standards, norms, and behaviors that are designed to minimize risk and enhance safety for our community.
The Council is focused on more than just disinfection across the resort; they are providing a holistic approach designed to take care of all who pass through our doors. We are setting a higher bar of safety and cleanliness, so you can enjoy more peace of mind when you travel.Back to top
With few exceptions, our team members are required to wear masks. They are also required to go through screening and temperature scans before entering the property each day. Contractors and suppliers are also subject to these same requirements before being granted access to Atlantis facilities.
The Government of The Bahamas requires guests over two years of age to wear masks in all public areas throughout the resort. Exceptions to mask wearing include when eating, drinking, swimming, riding the water slides and when physically distanced laying on the beach and pool areas. We ask that guests follow a self-screening protocol prior to arriving and during your stay. If you have reason to believe you may have been exposed to the virus, we strongly urge you to stay at home and follow CDC guidelines for self-quarantine.
We look forward to welcoming you once the self-quarantine period is complete.
If you develop symptoms during your stay, we have protocols in place and access to medical professionals to assist.Back to top
Team members will receive comprehensive training on new health and safety protocols, on proper wearing and use of PPE when on property, and reinforced training on the importance of frequent handwashing, disinfection, and observing physical distancing guidelines.
This measure of protection will remain in effect per CDC guidelines, and local health directives, or until the COVID-19 virus is no longer a critical risk. The Government of The Bahamas requires guests and team members to wear masks in all public areas.
Hand washing and sanitizing stations with no less than 60% alcohol-based hand sanitizer have been added throughout the resort.
Signage to guide and remind our team members and guests of the enhanced protocols such as washing hands, coughing and sneezing etiquette, physical distancing, and avoiding touching their faces have been placed throughout the resort.Back to top
Capacity has been reduced throughout the resort to enable physical distancing of 6 feet/2meters. Guests will be advised to practice physical distancing by standing a minimum of 6 feet/2meters from other groups of people not traveling with them, including in any area where guests or team members queue. Floor guides and signage will serve as reminders throughout the resort to maintain physical distancing, and where possible, encourage one-way guest flow with marked entrances and exits.
From time-to-time, 6-feet/2 meters distancing will be challenging—in those cases, reasonable mitigating protocols will be implemented, such as plexiglass barriers or face shields for the safety of our guests and team members.Back to top
Our community safety, health, and well-being is our #1 priority. For nearly 25 years, Atlantis has adhered to the highest standards of cleanliness and safety protocols. Our resort is always rigorously cleaned and sanitized every day. But now more than ever, our existing industry-leading practices are being enhanced to include several pre-emptive disinfecting measures, assuring guests the peace of mind to enjoy their vacation with the utmost confidence.
These enhanced procedures meet or exceed recommendations from the CDC, WHO, and BMH. Following their guidelines, we have already increased the frequency of deep cleaning, with a focus on high-touch surfaces in common-areas. We will continue using EPA-approved hospital-grade disinfectants for use and effectiveness against COVID-19, bacteria, and other infectious pathogens. Electrostatic sprayers will be used in many of our areas to allow us to apply disinfectants more effectively, and the disinfectants used will continuously combat bacteria for up to 60 days. We are also using UV-C light technology as an additional sanitizing measure.Back to top
We are reimagining several aspects of the guest experience through technology to help safeguard the health and well-being of our guests.
The most convenient way to check-in is as easy as reaching for your smartphone. Atlantis is putting the arrival experience in the hands of our guests, enabling them to expedite the check-in process up to 24-hours prior to arrival.
Guests can authorize their registration form and confirm their arrival time, all before setting foot in the lobby. Once a room has been assigned, guests will receive a text or email letting them know they can retrieve their room key and welcome packet simply by showing their ID at the dedicated Express Check-in area located in the main lobby.
QR Codes for Guest Info
In keeping with COVID-19 safety measures to reduce the number of surfaces that may come into contact with the virus, and further our environmental efforts to reduce paper waste, we will have guest info on daily activities, programs, and restaurant menus available via scannable QR codes.
Innovative Disinfection Technologies
Atlantis added new technologies, like electrostatic sprayers – which use an electrostatically charged high-grade disinfecting mist – and UV-C light technology to sanitize surfaces and objects. Through the electrostatic process, the disinfectant is emitted as charged droplets that are actively attracted to surfaces for full wrap-around disinfectant coverage.Back to top
Atlantis has many protocols in place aimed at reducing the chance of a COVID-19 outbreak at our resort, and effective containment should there be a case or suspected case. In the unfortunate event, a guest or team member tests positive for the virus, we will activate established incident response protocols to ensure the infected individual is isolated and has prompt access to medical treatment. Any exposed areas will be extensively cleaned and disinfected. Contact tracing is part of the protocol, so if a suspected or confirmed case does occur, we will notify the Surveillance Unit of BMH. Atlantis' medical and security personnel are trained to respond quickly in the event of an incident.Back to top
Enhanced safety and cleanliness protocols have been developed for every aspect of our resort. Some areas will have more specific protocol requirements than others. However, these general protocols apply resort-wide.
Cleaning & Disinfecting Protocol
Service and Physical Distancing Protocol
Cleaning & Disinfecting Protocol
Physical Distancing Protocol
We want you to have confidence when you check into a room, that it has been cleaned and disinfected using the latest in technology and most potent, but safe, solutions.
Our newly enhanced standards and protocols will include:
Guest room cleaning touch points
Adherence to a triple check cleaning system: