IMPORTANT – YOUR STAY AT ATLANTIS RESORT IS SUBJECT TO IMPORTANT LEGAL TERMS AND CONDITIONS THAT AFFECT YOUR LEGAL RIGHTS AND MANDATE DISPUTES BE RESOLVED EXCLUSIVELY BEFORE A COURT IN THE BAHAMAS. READ ALL OF THE FOLLOWING CAREFULLY AS THIS IS A LEGAL CONTRACT
These terms and conditions (as amended or supplemented from time to time, these "Terms and Conditions") state the terms and conditions under which we provide you with various services described on www.AtlantisBahamas.com and our agreement with you regarding your use of this website (our "Site"), the services we provide, and the Atlantis Paradise Island, Bahamas Resort (the "Resort"). This agreement is a legally binding contract between you, on the one hand, and Atlantis Resort SPE Limited, Brookfield Hospitality Properties, LLC., and each of their affiliated companies and affiliated properties, on the other hand. This agreement governs your use of our Site, and all transportation, accommodations, services and activities included in the trips described on our Site and your use of the Resort.
BY ACCESSING, BROWSING, AND/OR USING OUR SITE AND/OR OUR SERVICES ON THE WEBSITE OR AT THE RESORT, OR RESERVED BY YOU, YOU ARE DEEMED TO ACCEPT THESE TERMS AND CONDITIONS AND AGREE TO BE BOUND BY THIS AGREEMENT.
We may make changes to these Terms and Conditions from time to time in our sole discretion. Each time changes are made to these Terms and Conditions, a revised Terms and Conditions will be posted on the home page. Your continued use of our Site and the services on the Site or at the Resort following the posting of changes constitutes your acceptance of any such changes.
These Terms and Conditions apply to all transportation, accommodations, packages, services and activities included in the trips described on our Site. All such arrangements are made through Brookfield Hospitality Properties, LLC, doing business as Atlantis Paradise Vacations ("APV"). Transportation to and from The Bahamas is via scheduled service or public charter as noted. By making a reservation for a trip described on our Site, you accept and agree to these Terms and Conditions as applicable to that trip.
VENUE FOR LEGAL CLAIMS & ATLANTIS REGISTRATION:
During guest registration at the Resort you will be asked to sign a form agreeing to the following terms related to any claims you may have as a result of your stay at the Resort: "I agree that any claim I may have against Brookfield Hospitality Properties LLC, BREF Bahamas, Ltd, Atlantis Resort SPE Limited, Atlantis Holdings (Bahamas) Limited, Island Hotel Company Limited, Paradise Enterprises Limited, Brookfield Hospitality Management LLC, Marriott International, Inc., Residences at Atlantis Development Limited, Harborside at Atlantis Development Limited and Harborside at Atlantis Management Limited, along with their parent, related and affiliated companies at every tier, and the officers, directors, employees, agents, representatives, successors and assigns of each of the foregoing entities resulting from any events occurring in The Bahamas shall be governed by and construed in accordance with the laws of the Commonwealth of The Bahamas, and further, irrevocably agree to the Supreme Court of The Bahamas as the exclusive venue for any such proceedings whatsoever. The foregoing shall apply to all persons accompanying me, and I represent that I have the authority to sign this document on their behalf." If you are unwilling to agree to these terms and conditions, prior to signing the form and checking into the Resort you may revise the language by crossing out any words you do not accept. Management reserves the right to review any change you make. You will not be permitted to check in or stay at Atlantis if you revise or delete the terms of the form regarding your promise to pay for your room or other Resort account charges accrued during your stay at Atlantis. You will also be required to sign a liability waiver and assumption of the risk form relating to use of the Resort’s water park, sports, or certain other activities.
BOOKING AND CHECK-IN PROCEDURES:
If you would like to book multiple rooms, please make sure to use a different name for each room, otherwise the duplicate name reservation may be canceled by the Resort. Note: To check-in at Atlantis, at least one guest must be at least 18 years of age and present a valid credit card in their name. If under 18, the guest must be traveling with a party where one guest is 18 or older and is the credit card holder for all reservations. To check-in at the Harborside Resort, at least one guest must be at least 21 years of age and present a valid credit card in their name. If under 21, the guest must be traveling with a party where one guest is 21 or older and is the credit card holder for all reservations. Upon check-in at all hotels, you are required to place a credit card on file or pay cash as your security deposit for your incidentals. There is a holding charge on the credit card, which is based on various factors, including number of nights and type of package booked.
HOTEL CHECK-IN / CHECK-OUT
Bookings made prior to 4/20/16
Check-In: 3 p.m.*
Check-Out: 11 a.m.
Bookings made after 4/19/16 and traveling on or after 6/1/16
Check-In: 4 p.m.*
Check-Out: 11 a.m.
*Check-in times may vary based on hotels discretion. Additional fees may be charged for early check-in
TAXES, SURCHARGES & RESORT FEE:
Guests of Atlantis, The Cove Atlantis, The Reef Atlantis and Harborside Resort are subject to a 18.25% charge on room rate that includes VAT and other taxes and surcharges, the Paradise Island Tourism and Development Association levy, the Nassau Paradise Island Promotion Board levy and compensation for servicing your reservation.
In addition, guests of Atlantis, The Cove Atlantis and The Reef Atlantis (but not Harborside Resort) will be required to pay a resort fee of $49.95 plus a $3.75 VAT charge per room per night, totaling $53.70 per room per night. The resort fee will include the following services:
Harborside Resort guests will be required to pay a utility service fee of up to $15.95, plus $1.20 VAT charge, per person per day depending on unit type.
All Guests will be required to pay a mandatory gratuity of (i) up to $10.00 per person per day depending on unit type for Atlantis guests, (ii) up to $9.50 per person per day depending on unit type for Harborside Resort guests, and (iii) up to $50.00 per person per day depending on unit type for The Cove Atlantis or The Reef Atlantis guests.
Please be advised that all mandatory gratuities, taxes, levies, surcharges, resort fees and service fees are subject to change without notice. These charges are represented in the tax column on your e-confirmation. Atlantis room rates are based on double occupancy. Additional guests are subject to a charge of up to $75 per night, plus VAT and other taxes, for each additional person 12 years old and older.
In addition, for all Guests for travel beginning January 1, 2015 a 7.5% VAT charge will be applied to all goods and services consumed in the Bahamas. All fees and levies are subject to change without notice.
PAYMENT PLAN (RESERVATIONS MADE AFTER MARCH 17, 2015):
Payment plans are only available for reservations made through the APV call center after March 17, 2015. APV reserves the right to cancel your reservation at any time prior to the scheduled departure date. In the event your reservation is canceled by APV for any reason other than your failure to timely make any necessary payments or your failure to comply with these Terms and Conditions, a full refund will be issued. A deposit of 50% of the total charges and fees for room accommodations, activities and applicable taxes will be required to be paid at the time your reservation is made through the APV call center. All charges and fees for airfare and insurance will be payable at the time of booking. The remaining outstanding balance will be due 45 days prior to arrival. If payment is not received within 45 days prior to arrival, APV will cancel your reservation, [and all fees and charges paid prior to that time will be non-refundable]. Bookings made for Holiday Travel Period (December 16th - January 2nd) require full payment on or before October 30th. The terms and conditions of the payment plans are subject to change from time to time, and the Resort may discontinue the payment plan program in its discretion.
PAYMENT IN FULL:
Payment in full at time of booking is required for all AtlantisBahamas.com reservations. Payment plans are not available for reservations made via AtlantisBahamas.com.
REVISIONS TO RESERVATIONS:
If you need to change the length of stay or travel dates of your reservation, it is subject to availability and may result in a rate change. Adding additional guests may also result in a rate change. Additional charges assessed by the Resort and/or other travel suppliers may apply. Revisions made to the date within 14 days of travel are considered cancellations, and cancellation fees will apply.
You may choose to purchase a combination package of travel-related goods and services provided by different suppliers, including for example, hotel accommodations with airfare, or other transportation to the Resort (an "APV Package"). If you include airfare in your package, while you may receive a special discounted package rate for the total amount you pay for the package, your credit card will be separately charged by the airline for the airfare component of the package. By purchasing a package that includes airfare, you agree to authorize your credit card to be charged separately by the airline and APV, up to the total package price. Applicable airline fees or penalties for changes or cancellations, will be the sole responsibility of the guest. You further acknowledge that other suppliers may have their own payment terms and conditions, rules, restrictions and limitations governing the purchase of such services. Please review all terms and conditions associated with the different components of your package carefully, to ensure that you are aware of, and comply with, any applicable terms and conditions, rules or restrictions. Purchase of an APV Package constitutes your agreement to be bound by the terms and conditions imposed by APV and any supplier, including payment of all amounts when due and compliance with all rules, limitations and restrictions governing the purchased goods or services. Please note that you must contact APV directly, at 1-888-528-7155, if you wish to modify or cancel any component of your APV Package. Although APV will attempt to accommodate your requests, please note that any changes may result in additional fees or charges, and APV cannot guarantee the availability of rooms or transportation to satisfy your request. In addition, APV and/or its suppliers, in making arrangements for the transportation, accommodations and other services referred to herein, acts only as an agent for the owners and operators of such transportation, accommodations and services or facilities, and APV's responsibility is limited to that of an agent.
Atlantis, Paradise Island and Atlantis Paradise Vacations does not accept Marriott Gift Cards.
CANCELLATIONS; NON-REFUNDABLE ROOM RATES:
Different cancellation penalties and/or fees apply to individual components purchased in an APV Package. Should you fail to travel and/or use the accommodations and services in your APV Package, all fees and charges imposed by APV, the airlines, the Resort or other suppliers will still apply. All cancellation and no show penalties that are incurred are the sole responsibility of the guest and will be charged accordingly.
Rooms: Except as set forth below with respect to non-refundable room rates, and except as set forth above in connection with a payment plan for reservations made through the APV call center, cancellation of the room(s) portion of an APV Package must be received no later than 15 days prior to travel to avoid cancellation fees. Cancellations received 0 to 14 days prior to travel will incur a minimum resort fee equal to the charge for the first two room nights, plus applicable taxes and surcharges. No-shows will be penalized the entire length of stay, plus applicable taxes and surcharges. Cancellations received after November 1st, for any part of the holiday travel period of December 16 to January 2nd, will be penalized the entire length of stay, plus applicable taxes and surcharges.
Non-refundable room rates: Non-refundable room rates are based on a two night minimum stay. For all non-refundable rates, a valid credit card is required for payment in full at the time of booking. Bookings are non-refundable if cancelled more than one day after booking. Any non-refundable bookings cancelled more than one day after booking will be charged the full cost of the room for the entire length of stay, plus applicable taxes and surcharges. Name changes on the reservation will not be accepted. No exceptions will be made. Non-refundable rates are combinable with current promotional offers, dining plans and applicable suite amenities. Non-refundable rates are subject to availability, are subject to change and/or cancellation at any time by the Resort, and blackout dates may apply. Non-refundable rates are not applicable to groups or specialty programs.
Airline: Cancellation/changes of the Airline portion of an APV Package are subject to the fees and/or penalties associated with individual Airlines and will be the sole responsibility of the guest.
Travel Protection Plan: An Optional Travel Protection Plan is available for you to purchase. If you wish to purchase the Plan, it must be purchased at the time of booking your room reservation. Refer to Optional Travel Protection Plan for additional terms and conditions.
Airport Transfers: Cancellations/No Shows of the airport transfer portion of an APV Package must be received no later than 3 days prior to arrival. Cancellations/No Shows 0-2 days to arrival is non-refundable.
Dining Plans: Cancellations of the dining plan portion of an APV package any time prior to arrival are refundable. Reservations must be cancelled at least 4 hours prior to actual dining time and are subject to a $50.00 per person "no show" fee.
Dolphin Cay Reservations: Cancellations of the Dolphin Cay reservation portion of an APV package must be received no later than 15 days prior to travel. Cancellations received 0 to 14 days prior to travel are non-refundable.
Honeymoon Packages: Refer to individual packages for component cancellation forfeiture terms.
Additional Optional Inclusions (Atlantis Live Tickets, Ultimate Golf Package, Special Event Tickets): Cancellations are non-refundable.
The Atlantis, Paradise Island Hurricane Guarantee (the “Hurricane Guarantee”) ensures that you can purchase your vacation with confidence.
In the event that a hurricane watch or warning is issued by the United States’ National Hurricane Center within fourteen (14) days prior to your date of arrival for either your travel origin city or for New Providence, The Bahamas, guests with confirmed reservations can cancel your reservation up to the moment of scheduled departure. You then have the option to rebook your vacation without penalties for a stay to be completed within one (1) year of the original arrival date, subject to the following terms and conditions:
You must rebook your trip within sixty (60) days from the original arrival date.
If you do not rebook your trip within sixty (60) days from the original date, you will incur a minimum fee equal to the charge for the first two room nights, plus any applicable taxes and surcharges assessed by the Resort. Non-refundable room rate bookings will be charged the full cost of the room, plus any applicable taxes and surcharges assessed by the Resort for the entire length of stay.
Except in connection with any room reservations booked at non-refundable rates and subject to the Cancellation/No Shows section above, any refunds due to cancellation of any part of your APV Package prior to travel will be processed upon notification (or after return of documents if applicable) and are subject to any applicable cancellation charges assessed by APV, the Resort and/or other travel suppliers. Other refund requests must be submitted to our Quality Assurance Department via email [email protected] or call 1-888-847-3299. Any unused services included in your APV Package are not refundable.
PROOF OF CITIZENSHIP:
As you will be traveling to another country, you must present proof of citizenship. All guests' full, legal names and children's ages are required at time of booking and possession of proper documentation is the responsibility of the guest. All U.S. citizens need U.S. passport books if re-entering by air. Land and sea border crossings accept additional travel documents, such as U.S. Passport cards and Trusted Traveler cards. To enter The Bahamas, citizens from countries other than the U.S. and Canada are required to present a valid passport which must be current up to and through your travel period, and citizens from some countries are also required to have a Bahamas visa. Consult your local embassy. If you are departing The Bahamas for a country that has the passport validity requirement of six (6) months beyond the dates of travel, then that requirement will be enforced. Your failure to provide such documentation may result in automatic flight cancellation or denial of boarding without the right to a refund. To learn more about exclusive expedited passport services, including passport renewals and new passport applications for guests of Atlantis visit http://www.americanpassport.com.
AIRPORT CHECK-IN TIMES:
At the airport: To avoid the risk of forfeiture of your seats, you must check in at least two hours prior to flight time. At the Resort, check-in time is 3:00 p.m. If your flight arrives prior to that time, you may want to pack a carry-on bag with your bathing suit and a change of clothes. Changing facilities are provided for guests so you can enjoy the swimming pools and beach shortly after your arrival.
If airport transfers are included in your APV Package, a representative of the transfer company will be located outside the baggage claim area. Upon your arrival in The Bahamas, present one of the two airport transfer vouchers provided with your travel documents. The second voucher is for your return transfer. Please plan to depart the Resort three hours prior to your scheduled flight's departure time to allow for check in and clearing of United States Customs and Immigration at Nassau International Airport. This is the only security and border crossing check point required. Upon arrival into the US, you will be able to proceed directly to your next destination. *Bus transfers make multiple stops prior to arriving to Atlantis
Dining Plans are available for a minimum of two nights and must be purchased for the entire length of stay and for all persons sharing a room (adults and children). Plans begin with dinner on the day of arrival and end with breakfast on the day of departure. Alcoholic beverages are not included in any Dining Plan. The Value Dining Plan, Atlantis Dining Plan and Reef/Cove Dining Plan are available only to Atlantis, Paradise Island, The Reef Atlantis, The Cove Atlantis and Harborside Resort guests. Plans must be purchased no later than the day of arrival, before the end of the dinner period, for a minimum stay of 2-nights and for the full duration of the guest stay. Plans begin with dinner on the night of arrival and end with breakfast on the day of departure. Dining reservations are required for some restaurants. To avoid the $50.00 per person "no show" fee, reservations must be cancelled at least 4 hours prior to actual dining time. A 15% mandatory gratuity is automatically added to each of your breakfast and dinner checks. The 15% is included in the price of the plan, and is based on the actual dining check for each meal. It is not based on the cost of your Dining Plan. Final gratuities charges will be posted on your guest room folio reflecting the total charges for all adults and children sharing your room. Guests who choose to dine at Carmines while on either Dining Plan will only be seated with other persons dining on the same plan. Children 11 years of age and under eat free when parents are participating in a dining Plan. They must select from the Children's Menu. If they select from the full menu they will be charged at full price. Guests 12 years of age and older are considered adults and are required to purchase the same dining plan as their parents. Adult Dining Plans apply. Surcharges may apply to some menu items. Restaurant names, openings, hours of operation, as well as particular restaurants participating in the Dining Plans are subject to change without notice. The value of unused meals will be non-refundable and may not be redeemed at non-participating restaurants. Dining Plans are not available to groups. Not available for reservations booked through the casino.
Dining Reservations are a complimentary service to all guests of Atlantis, The Reef, The Cove Atlantis and Harborside Resort at Atlantis. Dining Reservations can be MADE 365 DAYS OR LESS PRIOR TO ARRIVAL, but are subject to availability. To secure your Dining reservation(s) a valid credit card will be required. Note: A fee or $50 per person, per Dining Reservation may be applied to your credit card, or added to your Resort folio charges for any reservation(s) canceled after 4:00pm on the day of the reservation, and for all no shows. For any questions please contact an APV representative directly at 1-888-528-7155. For more information visit the Dining Plans section of our Site.
GOLF TEE TIME RESERVATIONS:
Golf Tee Time Reservations are a complimentary service to all guests of Atlantis, The Reef, The Cove Atlantis and Harborside Resort. Golf reservations CAN BE MADE 60 DAYS OR LESS PRIOR TO YOUR ARRIVAL DATE, but are subject to availability. To secure your Golf Reservation(s) a valid credit card will be required. NOTE: You may be charged up to the full rate of the Greens Fees for any reservation(s) canceled within less than 72 hours of your scheduled start time or for all no shows. Any fees assessed will be applied to your credit card or added to your Resort folio charges. For any questions please contact an Atlantis Travel Specialist directly at 1-888-528-7155. For more information visit the Golf section of our Site.
DOLPHIN CAY EXPERIENCE
DOLPHIN CAY RESERVATIONS:
On the day of your Experience, simply check in at the Discover Atlantis desk located in the lower level of Coral Towers lobby next to Starbucks on the day of your reservation. We will need your name or a confirmation number for check-in.
Individuals under 18 years old must be accompanied by an adult 18 years or older
Dolphin Cay Reservations are a service available to all guests of Dolphin Cay and the Resort. Reservations are based on availability and can be made any time prior to arrival. To secure your Dolphin Cay Interaction reservation(s) a valid credit card will be required with full payment due at time of booking. Payment is non-refundable if cancelled 14 days or less prior to the scheduled event. No-shows are non-refundable (If a participant arrives 10 minutes after the start time, they will be counted as a "no show") Programs will not be cancelled due to inclement weather. We reserve the right to cancel or amend program content and price without notice. For any questions please contact an Atlantis Travel Specialist directly at 1-888-528-7155. For more information, please visit the Dolphin Cay section of our Site.
DOLPHIN CAY RESTRICTIONS:
All participants, including children, must be able to comprehend and follow all instructions. Participants must understand English or have a translator.
For the Shallow Water Interaction, a parent or appointed guardian must participate in the programs with all children under the age of 10. All ages can participate in the program.
For the Deep water interaction, participants must be a minimum of 6 years of age. Guests are required to be able to swim without the assistance of a life jacket during the program.
For the Sea Lion Behind-the-Scenes, a parent or appointed guardian must participate in the program with all children under the age of 10. All ages can participate in the program.
For the Sea Lion Shallow Water Interaction, a parent or appointed guardian must participate in the programs with all children under the age of 10. All ages can participate in the program.
For the Snorkel the Ruins for a day, a parent or appointed guardian must participate in the program with all children under the age of 12. Participants must be a minimum of 8 years of age.
For the Trainer for a day, a parent or appointed guardian must participate in the program with all children under the age of 13. Participants must be a minimum of 10 years of age.
For the Aquarist for a day, participants must be a minimum of 13 years of age.
Young children must be able to comprehend and follow all instructions.
It is required that special needs participants or those with physical impairment must have a primary attendant present throughout the interaction.
If you are pregnant and are interested in experiencing a dolphin interaction, please consult your physician.
Participants must wear swim suits underneath the wetsuit.
No jewelry may be worn during the programs.
Guests must understand English or have a translator.
Swim programs present some potential risk of injury.
Anyone who restrains pulls or grabs at a dolphin shall be immediately removed from the program and not permitted to return.
Participants should not touch the eye, blowhole or genital regions of a dolphin.
The participants should only touch the animals under the direction of the marine specialist staff.
Entry to various non-interactive areas is prohibited to visitors.
A person shall not be permitted in any interactive program for any of the following reasons:
A person is unable to comprehend, or disregards safety instructions.
A person is under the influence of drugs or alcohol or otherwise similarly impaired. The determination as to the fitness of a person to participate in an interaction will be made solely at the discretion of Dolphin Cay management.
A person is under the age or height requirement for the specific program.
A person is unaccompanied and unable to participate alone due to a physical or mental impairment.
THE STINGRAY EXPERIENCE
THE STINGRAY EXPERIENCE POLICIES AND RESTRICTIONS:
Our maximum group size for The Stingray Experience at Atlantis (SEA) program is 8 people. Please contact extension 65481 or 69500 when you arrive at the Resort for more information.
Wetsuit vests are provided and are required to be worn during for the program. Participants must wear appropriate swim suits underneath the wetsuit vest.
Please do not apply any type of tanning oil prior to entering the water. Tanning oils can wash off into the lagoons and can harm the animals.
Sunscreens and sun block are permitted if applied in moderation. Any excess should be removed prior to your experience.
Please keep in mind that you will be wearing a wetsuit vest which provides some sun protection.
No smoking permitted during the program.
All participants, including children, must be able to comprehend and follow all instructions. Participants must understand English or have a translator.
Please be advised of the following:
The Stingray Experience program presents some potential risk of injury.
The program has some physical demands which include walking, standing and swimming
Anyone who restrains, pulls or grabs any animal shall be immediately removed from the program and not permitted to return.
The participants should NOT touch any of the animals.
Entry to various non-interactive areas is prohibited to visitors.
Do not bring any jewelry, purses, wallets or any other valuables and personal items.
A person shall not be permitted in any interactive program for any of the following reasons:
A person is unable to comprehend, or disregards safety instructions.
A person is under the influence of drugs or alcohol or otherwise similarly impaired. The determination as to the fitness of a person to participate in an interaction will be made solely at the discretion of Water Features management.
A person is under the age requirement for the specific program.
A person is unaccompanied and unable to participate alone due to a physical or mental impairment.
THE STINGRAY EXPERIENCE AGE & PROGRAM REQUIREMENTS:
Persons must be a minimum of 5 years of age. Persons ages 5 - 12 years must be accompanied by a responsible paid adult participant in the program.
The Stingray Experience program takes place in water up to 6 feet deep and all participants MUST be able to swim without assistance to participate in the snorkel portion of the experience.
THE STINGRAY EXPERIENCE RESERVATIONS:
A major credit card or room charge is required to hold a reservation; personal checks or money orders are not accepted. Reservations are subject to availability. If a participant arrives 10 minutes after the scheduled start time, they will be counted as a no show. Participants may arrive up to 10 minutes earlier than the reservation time. On the day of your Stingray Experience, simply check in at the Atlantis Adventures desk located in the Coral Towers lobby at the time of your reservation. We will need your name or a confirmation number for check-in.
THE STINGRAY EXPERIENCE DEPOSIT FEES:
25% of the balance is due between six (6) months to thirty one (31) days to scheduled event day.
100% of the balance is due between fourteen (14) days to day of scheduled event.
THE STINGRAY EXPERIENCE CANCELLATION AND REFUNDS:
Full refund if reservation is cancelled between six (6) months to 15 days prior to scheduled event day. Entire payment is non-refundable if reservation is cancelled 14 days or less prior to scheduled event day or if participants are a no-show on the event day. Programs are not cancelled due to inclement weather. We reserve the right to cancel or amend program content and price without notice.
THE STINGRAY EXPERIENCE RESCHEDULING:
Need to make a change? We offer one complimentary date or time change prior to your visit. Further changes to your itinerary will be provided for a fee of $25 per change. In the event of a major incident which seriously disrupts air travel to and from The Bahamas, Water Features will provide a full refund.
ALL PACKAGES INCLUDE:
Wetsuit vests are provided and required
Snorkel gear rental
THE STINGRAY EXPERIENCE CAMERAS AND VIDEO EQUIPMENT:
Telephones, tablets, cameras and video recorders are not permitted for animal safety reasons. Photos will be taken throughout the program by a professional photographer and can be purchased at any "My Atlantis Photos" center.
If you need assistance during your stay, stop by the Atlantis Guest Services Desks in each tower lobby or call extension 28 from within the Resort. Tour & Excursion Desks are available in the Coral Towers lobby to arrange for optional tours operated by third parties. These services are made available at the Resort for your convenience however; the operators are not affiliated with the Resort and the Resort is not liable or responsible for any actions of the operators.
FLIGHT RULES AND RESTRICTIONS:
If your travel plan includes flights, please click here to view airline specific baggage fees that may apply.
If you purchased an APV Package, certain travel restrictions may apply to the special or private airfares we contract with our airline partners. These tickets may state "non-refundable" and "non-endorsable." Your tickets are valid only on the flights and dates shown, for the passenger names listed. Airline tickets will be automatically issued at the time that monies are applied to your reservations and all cancellation and revision penalties will be applicable at that time. Airfares that are published and generally available to the public have additional airline rules, restrictions and regulations that apply and vary by airline and airfare purchased. All tickets are non-transferable and name changes are not allowed.
AIRLINE TICKETS & VOUCHERS:
Flight schedules are not guaranteed. APV is not responsible for any airline schedule changes, delays, cancellations, or the airlines' inability to perform, including as a result of airline bankruptcy or liquidation. Passengers are responsible for reconfirming all flights. Seat assignments are not requested by APV and are the sole responsibility of the passenger. Please review all documents upon receipt to make sure they are accurate. Once you have received your tickets, vouchers and other travel documents, the safekeeping of these items is your responsibility. APV is not responsible for the loss, theft or misplacement of your travel documents, or for additional expenses incurred through the loss, theft or misplacement of these documents. Your failure to possess the necessary airline tickets will result in denial of boarding without right to alternate transportation or a refund. Do not destroy your airline tickets or vouchers under any circumstances. If you wish to revise or cancel your package after you receive your tickets and vouchers, you will be required to return them to APV. If you fail to return them, your refund or revision will be delayed and you will be responsible for a Lost Ticket Processing Fee for each airline ticket (fee varies by airline), in addition to any revision or cancellation charges that may apply. The airlines concerned are not to be held responsible for any act, omission or event during the time passengers are not on board their planes or conveyances. The passage contract in use by the airlines concerned, when issued, shall constitute the sole contract between the airlines and the purchaser of their tours and/or passenger. If your travel plan includes flights, please click here to view airline specific baggage fees that may apply.
An "Airline Processing Fee" of $10 per person per ticket will be applied to all casino bookings and will be displayed in the guest receipt.
OPTIONAL TRAVEL PROTECTION PLAN:
If you purchased the optional Travel Protection Plan at the time you made your booking, it may protect you in the event you need to cancel your reservations due to certain medical reasons. The Optional Travel Protection Plan is only available to purchase at the time of booking your room reservation. Capitalized terms used in this section and not otherwise defined herein shall have the meaning ascribed to such terms in the terms and conditions of the insurance provider. Plan Cost is non-refundable (after the state required free look period).
If you purchase the optional Travel Protection Plan within 7 days of your initial deposit for your booking, the Pre-Existing Conditions Exclusion will be waived.
TRIP CANCELLATION / TRIP INTERRUPTION:
If you have to cancel your Trip due to a covered Injury, Sickness or Death – your own or that of a Traveling Companion or Family Member – or for any Other Covered Events (as defined in your Travel Protection Plan), the plan provides coverage up to the amount of your trip cost for cancellation charges imposed on travel arrangements.
If you purchased an APV Package that includes airfare, certain travel restrictions may apply to the special airfares included in your APV Package. Please refer to the “flight Rules and Restrictions” section and check with your specific airline carrier for further details and information.
If you interrupt your Trip for a covered reason, the plan provides reimbursement for unused, non-refundable land or water arrangements and the additional transportation charges paid to return home or to rejoin your Trip.
The Travel Protection Plan includes coverage up to $500 maximum/$100 per day (up to 5 days) for reasonable accommodations and traveling expenses until travel becomes possible, if you are delayed for more than 12 hours due to a covered reason such as Common Carrier delay; quarantine; loss of passport, travel documents or money; or natural disaster.
MEDICAL EXPENSE/EMERGENCY ASSISTANCE:
The Travel Protection Plan includes up to $25,000 in coverage for Medical Expenses/Emergency Assistance. The plan provides reimbursement for reasonable and customary medical expenses incurred during the Trip for a covered Injury or Sickness which occurs while on your Trip; emergency dental treatment received during your Trip not to exceed $750; the costs for emergency transportation to the nearest hospital or medical facility, including escort expense (both, if deemed necessary by the attending Legally Qualified Physician) for a covered Injury or Sickness which occurs while on your Trip; or the cost of homeward carriage if deceased.
BAGGAGE AND PERSONAL EFFECTS/BAGGAGE DELAY:
The Travel Protection Plan includes up to $1,000 in coverage for direct physical loss or damage to your baggage, passport or visa while on your Trip. A $600 maximum limit applies to jewelry, watches, fur, cameras and camera equipment. A $300 per article limit applies to all other items. If, while on your tour, your baggage is delayed by a Common Carrier for 24 hours or more, the plan provides coverage up to $100 for the purchase of additional clothing and personal articles.
INFORMATION YOU NEED TO KNOW:
Benefits are described on a general basis only. There are certain restrictions, exclusions and limitations that apply to all coverages and services. This summary does not constitute or form any part of the Plan Description or any other contract of any kind. Plan benefits, limits and provisions may vary by state jurisdiction. To review full plan details online, go to: www.tripmate.com/wpA37.
You will receive a Certificate of Insurance (or Policy, for residents of certain states) and Description of 24-Hour Emergency Assistance Services which describe the benefits and limitations in detail. You may cancel this plan by giving Atlantis written notice within the first to occur of the following: (a) 10 days from the Effective Date of your insurance; or (b) your Scheduled Departure Date. If You do this, TripMate, Inc. will refund your premium paid provided no Insured has filed a claim under the policy.
This Plan is Underwritten By: United States Fire Insurance Company. The Plan # is A397. 24-Hour Assistance Service is provided by: One Call Travel Services Network, Inc. Benefits are administered by: Trip Mate, Inc. (in CA, dba Trip Mate Insurance Agency) 9225 Ward Parkway, Suite 200, Kansas City, MO, 64114, 1-800-888-7292.
Please inquire at the time of booking for information on the current optional travel insurance plan. The optional travel insurance conditions and rates are subject to change without notice.
Please note that the currency conversions shown on our Site are for comparison purposes only. Hotel bookings will be made in US Dollars originally displayed for the Resort and the actual currency conversion rate will vary from time to time. The currency rates used are compiled from a variety of public sources and are only updated on a daily basis. Any reliance upon the currency rates provided is at your own risk and Atlantis Resort SPE Limited and Brookfield Hospitality Properties (and their respective affiliates) accept no responsibility for any adverse consequences.
OWNERSHIP OF OUR SITE AND PROTECTION OF OUR INTELLECTUAL PROPERTY RIGHTS:
The contents of our Site are intended for the personal use of users of our Site. Our Site is owned and operated by Atlantis Resort SPE Limited and Brookfield Hospitality Properties, LLC (collectively, the "Company"). All right, title, and interest to the content displayed on our Site, including but not limited to our Site's look and feel, data, information, text, graphics, images, sound or video materials, photographs, designs, trademarks, service marks, trade names, URLs, and content provided by third parties, are the property of the Company, or third parties, and are protected by copyright, trademark, patent or other proprietary rights and laws. Except as expressly authorized by us, you agree not to copy, modify, rent, lease, loan, sell, assign, distribute, perform, display, license, reverse engineer, or create derivative works based on our Site or any content (including without limitation any software) available through our Site.
Except as expressly provided in this Terms and Conditions, nothing contained herein or on our Site shall be construed as conferring any other license or right, expressly, by implication, by estoppel or otherwise, with respect to any of our content or under any third party's content. Any rights not expressly granted herein are reserved.
YOU AGREE NOT TO USE OUR SITE TO:
Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity; Post any unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of solicitation except in areas that are expressly designated by us for such purpose; Use any robot, scraper, spider, other automatic device, or manual process to monitor or copy any information or content contained in our Site without our prior express written permission and systematic retrieval of data or other content from our Site to create or compile, directly or indirectly, a collection, compilation, database or directory without our prior written permission; Take any action that imposes an unreasonable or disproportionately large load on our Site's infrastructure; Disseminate or transmit any content that infringes or violates any party's copyright, trademark, trade secret, patent or other proprietary right; Disseminate or transmit any worms, viruses or other harmful, disruptive or destructive files, code or programs; Violate any law (whether local, state, national, or international), whether or not intentionally; Forge headers or otherwise manipulate identifiers in order to disguise the origin of any posting; Collect or store personal data about other users, including collecting usernames, e-mail addresses, or other personally information of members; Engage in any activities that would violate the personal privacy rights of others, including but not limited to, collecting and distributing information about Internet users without their permission, except as permitted by applicable law.
If we believe that anyone has violated this provision or any other provision of these Terms and Conditions or otherwise violated the law, we retain the right to suspend or terminate such person's use of our Site and to investigate, disclose such activities and/or possible violations to the appropriate authorities and/ or pursue legal action against such person.
LINKS TO OTHER WEBSITES:
Our Site may include links to other websites or resources. Because we have no control over such sites and resources, you acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource. Finally, you acknowledge that such external sites usually have their own terms and conditions, including privacy policies, over which we have no control and which will govern your rights and obligations with respect to the use of those websites.
YOUR CONTACT WITH ADVERTISERS OR THIRD PARTY VENDORS:
Your dealings with advertisers and third party vendors found on or through our services, including your participation in promotions, the purchase of goods, services, and any terms, conditions, warranties or representations associated with such activities, are solely between you and the third party. We do not make any representations or warranties or assume any responsibility with respect to any goods or services or website that may be obtained from such third parties, and you agree that we will have no liability for any loss or damage of any kind incurred as a result of any activities you undertake in connection with the use of or reliance on any content, goods, services, information or other materials available, or through such third parties, on our Site.
COMPLIANCE WITH LAWS:
You agree to comply with all applicable laws regarding your use of our Site.
MODIFICATION TO OUR SERVICES:
We reserve the right at any time and from time to time to modify, suspend, discontinue, or terminate our services (or any part thereof) with or without notice. You agree that we will not be liable to you or to any third party for any modification, suspension, discontinuation, or termination of our services.
INFORMATION DISCLAIMER AND DISCLAIMER OF WARRANTIES:
BY USING OUR SITE AND/OR SERVICES YOU UNDERSTAND AND AGREE THAT:
YOUR USE OF OUR SITE AND/OR SERVICES IS AT YOUR SOLE RISK. OUR SITE AND/OR SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE MAKE NO REPRESENTATION OR WARRANTY THAT OUR SITE AND/OR SERVICES WILL MEET YOUR REQUIREMENTS, THAT OUR SITE AND/OR SERVICES WILL BE UNINTERRUPTED, SECURE, CURRENT OR ERROR-FREE, THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF OUR SITE AND/OR SERVICES WILL BE ACCURATE, TIMELY, USEFUL OR RELIABLE, OR THAT THE QUALITY OF ANY POSTINGS, PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIAL OBTAINED BY YOU THROUGH OUR SITE AND/OR SERVICES WILL MEET YOUR NEEDS OR EXPECTATIONS.
WE MAKE NO REPRESENTATION OR WARRANTY THAT OUR SITE, THE SERVICES, OR ANY CONTENT CONTAINED THEREIN IS APPROPRIATE OR AVAILABLE FOR USE IN ALL GEOGRAPHIC LOCATIONS. IF YOU USE OUR SITE AND/OR SERVICES FROM OUTSIDE THE UNITED STATES OF AMERICA, YOU ARE SOLELY RESPONSIBLE FOR COMPLIANCE WITH ALL APPLICABLE LAWS.
LIMITATION OF LIABILITY:
YOU UNDERSTAND AND AGREE THAT WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING, BUT NOT LIMITED TO, ANY LOSS OF USE, LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, COST OF PROCUREMENT OF SUBSTITUTE SERVICES, OR ANY OTHER INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, HOWSOEVER CAUSED, AND ON ANY THEORY OF LIABILITY, WHETHER FOR BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), OR OTHERWISE RESULTING FROM: (1) THE USE OF, OR THE INABILITY TO USE, OUR SITE AND/OR SERVICES, (2) THE COST OF PROCUREMENT OF SUBSTITUTE SERVICES AND GOODS, (3) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, (4) THE STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON OUR SITE, (5) RELIANCE ON CONTENT OR POSTINGS ON OUR SITE, OR (6) ANY OTHER MATTER RELATING TO OUR SITE OR OUR SERVICES. THESE LIMITATIONS WILL APPLY WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.
EXCEPT AS REQUIRED BY THE INDEMNITY PROVISIONS HEREIN, IN NO EVENT WILL OUR DIRECT LIABILITY HEREUNDER EXCEED THE ACTUAL TOTAL AMOUNT RECEIVED BY US FROM YOU TO ACCESS OUR SITE AND/OR THE SERVICES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
You agree to indemnify and hold us and our subsidiaries, and affiliates, and their officers, members, directors, employees and agents harmless from and against any and all liability, losses, claims, demands, disputes, damages or costs of any kind, including, without limitation, reasonable attorneys' fees and costs of litigation, resulting from or in any way connected with (a) your use of or reliance on our services, (b) your connection to our Site, (c) your violation of this these Terms and Conditions or (d) your violation of any rights of another party.
LIMITATION OF ACTIONS BROUGHT AGAINST US:
You agree that any claim or cause of action arising out of your use of our Site or these Terms and Conditions must be filed within one year after such claim or cause of action arose or it shall forever be barred, notwithstanding any statute of limitations or other law to the contrary. Within this period, any failure by us to enforce or exercise any provision of these Terms and Conditions or related right shall not constitute a waiver of that right or provision.
Only the reservation as entered into and confirmed by our system will be honored. Any written or printed confirmation that has been altered may be rejected by the hotel.
SELLER OF TRAVEL:
Brookfield Hospitality Properties, LLC d/b/a APV is a registered seller of travel in Florida ST38797
Effective Date: December 17, 2014.
SPECIAL OFFERS TERMS AND CONDITIONS
From time to time, the Resort may provide special offers to guests. These special offers are subject to change from time to time, and are subject to the applicable terms and conditions contained herein. These terms and conditions are subject to change from time to time at the discretion of the Resort.
ALL-INCLUSIVE TERMS AND CONDITIONS
Payment in full at time of booking is required for all All-Inclusive packages via AtlantisBahamas.com or APV call center reservations. Payment plans are not available for All-Inclusive packages reservations made via AtlantisBahamas.com or APV call center reservations.
Cancellation of the All-Inclusive Package must be received no later than 15 days prior to travel to avoid cancellation fees. Cancellations received 0 to 14 days prior to travel will incur a minimum Resort fee equal to the charge for the first two room nights, plus any additional charges assessed by the Resort. No-shows will be penalized the entire length of stay.
Dining: All dining options included with the All-Inclusive package will have a special All-Inclusive Menu to choose from. Children under the age of 12 will only be permitted to choose from items from the kids’ menu at all of the included dining venues except for Posidon’s Table. Charges will incur if any items are ordered off the regular dining menu. Restaurants are subject to periodic closures. Dining reservations are encouraged and are subject to availability.
Package inclusions are available only to guests who have purchased the All-Inclusive experience. Sharing food and beverages with others who are not participating in the All-Inclusive experience is not permitted.
All-Inclusive Exclusions: All Items from the All-Inclusive Package. Airfare, Transfers, Dolphin Cay, Sting Ray Experience, Shark Adventures, Snorkel the Ruins of Atlantis, Atlantis Kids Adventures, Sea Squirts, Atlantis Pals, Aura Nightclub, Cain at The Cove, Crush, Club Rush, Atlantis Speedway, Scuba, Snuba, Snorkel, Blue Adventures, Stuart Cove Activities, Motorized Water Sports, Gamer’s Reef, Earth & Fire Pottery Studio, Yacht & Fishing Charters, Atlantis Marina, Ocean Club Golf Course, Mandara Spa, Jokers Wild Comedy Club, Moon Club, The Point, Sea Glass, Casino, Atlantis LIVE, Special concerts, performances & events, Crystal Court Shops, Escape at The Cove, Atlantis Logo Stores, Pro Shop and The Shops of Marina Village.
Excluded Dining & Cocktails venues: Nobu, 77° West, Café Martinique, Seafire Steakhouse, Mosaic, The Café at the Great Hall of Waters, Bimini Road, The Point Restaurant & Bar, Carmine's, Ben & Jerry’s, Daiquiri Shack, Quiznos, Burger Shack, Starbucks, Moon Club, Aura Nightclub, Cain at The Cove and Sea Glass.
ATLANTIS RESORT CREDIT UP TO $450:
3 - 4 night resort credit - Beach Tower resort credit is $150 per room, per stay. Coral Towers resort credit is $150 per room, per stay. The Reef resort credit is $150 per room, per stay. Royal Towers resort credit is $200 per room, per stay. The Cove Atlantis resort credit is $250 per room, per stay. Resort Credit is only valid for new bookings and is subject to a 3 night minimum stay.
5 nights and more resort credit - Beach Tower resort credit is $150 per room, per stay. Coral Towers resort credit is $150 per room, per stay. The Reef resort credit is $150 per room, per stay. Royal Towers resort credit is $300 per room, per stay. The Cove Atlantis resort credit is $450 per room, per stay. Resort Credit is only valid for new bookings and is subject to a 5 night minimum stay.
Resort Credit is non-cumulative and may not be used in conjunction with any other Resort Credit within a five day period. Resort credit is a one-time credit and applicable per room per stay. This offer is valid for new bookings only made from 2/1/17-3/31/17. The Resort credit offer is available for stays beginning on 2/1/17 and ending on 12/20/17. Stays that cross the effective travel dates will not receive the resort credit for their stay. Resort credit cannot be used towards the cost of the room. Credit begins on the date of arrival and expires upon checkout. No credit will be issued for any unused amount. 2 bedroom suites are considered 1 room for purposes of this offer. This offer has no cash value. Resort credit may be used for Dolphin & Marine Adventures, Atlantis Kids Adventures, CRUSH, Atlantis Pals, Atlantis Speedway, Atlantis LIVE performances, internet service or select food and beverage outlets. Resort credit may not be used for laundry service or at any of the following outlets: Mandara Spa, Ocean Club Golf Course, the Casino, Marina Starbucks, Quizno's, the Atlantis Signature shops or any other retail shops. It may not be used on gratuities for food and beverage consumption, in-room movies or phone calls, transportation/transfers, or taxes and Energy Surcharges. Resort credit is not applicable for bookings at the Harborside Resort or The Reef Atlantis. Not applicable for the Beach Tower All-inclusive or Royal Towers All-inclusive Experience. Not applicable to groups. Offer is only applicable on reservation earning Marriott Rewards points and is not applicable on reservation booked using a Marriott Rewards points.
ATLANTIS RESORT CREDIT $150:
Beach Tower resort credit is $75 per room, per stay. Coral Towers resort credit is $75 per room, per stay. Royal Towers resort credit is $150 per room, per stay. The Cove Atlantis resort credit is $150 per room, per stay. Resort Credit is only valid for new bookings and is subject to a 3 night minimum stay. Resort credit is a one-time credit and applicable per room per stay. This offer is valid for new bookings only made from 5/1/16-5/18/16. The Resort credit offer is available for stays beginning on 5/1/16 and ending on 12/20/17. Blackout dates: 11/20/16 – 11/26/16. Stays that cross the effective travel dates will not receive the Resort credit for any portion of their stay. Resort credit cannot be used towards the cost of the room. Credit begins on the date of arrival and expires upon checkout. No credit will be issued for any unused amount. 2 bedroom suites are considered 1 room for purposes of this offer. This offer has no cash value. Resort credit may be used for Dolphin & Marine Adventures, Atlantis Kids Adventures, CRUSH, Atlantis Pals, Atlantis Speedway, Atlantis LIVE performances, internet service or select food and beverage outlets. Resort credit may not be used for laundry service or at any of the following outlets: Mandara Spa, Ocean Club Golf Course, the Casino, Marina Starbucks, Quizno's, the Atlantis Signature shops or any other retail shops. It may not be used on gratuities for food and beverage consumption, in-room movies or phone calls, transportation/transfers, or taxes and Energy Surcharges. Resort credit is not applicable for bookings at the Harborside Resort or The Reef Atlantis. Not applicable for the Beach Tower All-Inclusive Experience. Offer is only applicable on reservation earning Marriott Rewards points and is not applicable on reservation booked using Marriott Rewards points.
Jan 1 to Apr 30 rates from $200-$230 (after 1PM)
May 1 to June 30 rates from $135-165 (after 1PM)
Jul 1 to Oct 31 rates from $115-$145 (after 1PM)
Nov 1 to Dec 31 rates from $165-195 (after 1PM)
2017 Blackout dates:
Rates are subject to change.
Packages are non-refundable, non-transferable and have no cash value. Must be 5 years of age or older.
Casino Lovers Package is limited to one per guest, per stay, per room. Must be 18 years or older to redeem. Customer must sign-up for a preferred player’s card at Casino Guest Services prior to playing the $25 at the slot machines and to redeem the $50 Free Slot Play offer. Once guest completes $25 of rated slot play with their Preferred Players Card the $50 Free Slot Play will automatically load onto your Preferred Players Card. Free Slot Play must be played at a slot machine and is not cashable. Free Entry into the Slot Tournament with a chance to win up to $100 in Free Slot Play is limited to one entry per week Monday through Sunday. Offer is only applicable on reservation earning Marriott Rewards points and is not applicable on reservation booked using points Marriott Rewards points. Gambling Problem? Call 1-800-GAMBLER.