Guest Services

THE REEF KITCHEN (Exclusive for The Reef guests)

  • Kitchen Area (For Studio)
    Under counter refrigerator, two-burner glass cooktop, under counter single drawer dishwasher, countertop microwave oven, stainless steel sink, countertops with full-height back splash, dining table and two chairs, china, glassware, tableware, cookware, utensils, toaster, and coffee maker.
  • Kitchen Area (For 1 Bedroom, 2 Bedroom, 3 Bedroom Suites)
    36" built-in bottom-freezer refrigerator with icemaker, four-burner ceramic glass digital electric cook top, 30" built-in oven, over-the-range microwave oven, fully integrated dishwasher, stainless steel sink, continuous food disposer, countertops with full-height back splash, dining table with four chairs, china, glassware tableware, cookware, utensils, toaster, and coffee maker.

SHUTTLE SERVICES
Complimentary shuttle service is offered to facilities around Atlantis and Ocean Club. For more information, visit the Guest Services Desk in the lobby or call ext. 28

CHANGING FACILITIES
The Transit Lounge, located adjacent to the Royal Towers, and the Hospitality Cavern, located adjacent to Beach Tower, provide showers, bathing suit dryers, chasing rooms, and lockers to arriving and departing guests. These facilities are available at no charge.

The Reef Transit Lounge, exclusively for guests of The Cove and The Reef, provides showers, bathing suit dryers, chasing rooms, and lockers to arriving and departing guests. These facilities are available at no charge.

WIRELESS INTERNET ACCESS
Enjoy the freedom of wireless Internet access. Service is available at the Beach Tower lobby, Coral Lounge in the Coral Towers lobby, Plato’s Lounge in the Royal Towers lobby, and all pool decks at Atlantis and Harborside Resort.
Internet fees are as follows:

24 hours-$21.95
48 hours-$43.90 120 hours-$109.75
72 hours-$65.85 144 hours-$131.70
96 hours-$87.80 168 hours-$153.65
Number of devices: 4
Speed: 5MB


BABYSITTING
In-room babysitting services are available. All baby sitters are CPR-certified. Rates are per hour. 
Up to 10pm: First Child: $25, Additional Child: $10
After 10pm: First Child: $30, Additional Child: $10
A maximum of four children are allowed per sitter. There is a three hour minimum requirement and cancellations must be received at least three hours in advance.

ATLANTIS ADVENTURES
Snorkel with Manta Rays, walk with sharks and explore the crystal blue waters of the Caribbean on snorkel and scuba reef excursions. Play with Sea Lions or become a marine mammal Trainer-for-a-Day. For more information or to make reservations, call 800-Atlantis or visit one of the Atlantis Adventure Centers located in the Royal, Coral, or Beach Tower lobby.

BUSINESS CENTER
Located outside of the Conference Center, Atlantis’ Business Center provides worldwide fax and telecommunications services, self-serve computer rentals, laser and ink jet printers, a laptop docking station, Internet connection, stationery sales, and photocopying. Also offered: graphic design and typesetting services, meeting or conference signage, temporary staffing, and a temporary office. Business hours are Monday to Friday from 8:00 a.m. to 6:00 p.m.

MOBILITY ASSISTANCE
Should you require mobility assistance during your stay, you may arrange for a rental delivery to your guestroom. Day rates start at $20 per day for wheel chairs and strollers, $65 per day for power chairs and $45 per day for scooters. A $250 refundable security deposit will be required. 

GIFT BASKETS
With our fabulous array of amenities, guests can receive gift baskets such as champagne, floral arrangements, specialty food items or beach toys. For a full list of gifts or to place an order, please call (242) 363-3000, ext. 66067 or 66615 between 9:00 am and 4:00 pm.

KOSHER & DIETARY NEEDS
Atlantis offers dining options that cater to special dietary needs. Guests who require special attention to their diets should provide the Chef’s Office with full details for special requests at least two weeks prior to arrival. On arrival, a culinary executive will arrange the times and locations for requested meals. Meals will be carefully prepared concerning food allergies or dietary restrictions. The Chef’s Office can be reached Monday to Friday from 9:00 am to 5:00 pm by calling (242) 363-3000, ext. 66540.