Storm Update


 

UPDATE 10/12/16 5PM EDT – GUEST COMMUNICATION

We are pleased to share that the resort including The Cove Atlantis is fully operational with the exception of a few locations:
 
Cain at The Cove – Several cabanas, gaming, and the North Pool & Bar - Closed
Mosaic (located at The Cove) – Closed
SeaGlass Lounge (located at The Cove) – will open at 4 PM 10/13
Tennis Center - Closed

UPDATE 10/12/16 11AM EDT – GUEST COMMUNICATION

The Cove Atlantis is now open to arrivals beginning today, October 12th. All check-ins will be completed at The Reef Atlantis front desk and guests will have access to The Cove via Cascades pathways.  The Cove’s main entrance and arrival area as well as the lobby will remain closed until 4:00pm today when the area will be reviewed. Upon review, we will determine when this main lobby area will be reopened and will provide an update. 

Other areas of note:
  • The Club Lounge: Opens at 4:00pm
  • Cain at The Cove: Partially opened from 11:00am to 6:00pm (the main and east pools, Cabanas 15 to 20, Casino Operations, Café and Bar)
  • Seaglass Lounge: Closed
  • Mosaic: Closed
  • Escape at The Cove retail: Closed
  • Tennis Center: Closed
 All other areas are opened except for Beach Tower pools (River Pool, Poseidon’s kids pool, and The Lazy River), which are scheduled to open on Thursday.

UPDATE 10/10/16 4PM EDT – GUEST COMMUNICATION

We are thrilled to share the Mayan Temple slides and The Current (River Rapids ride) are back in action and are fully operational. We anticipate all Aquaventure water slides and pools to be open tomorrow, October 11, with the exception of the Lazy River and River Pool, both located at Beach Tower, which we anticipate to open on Wednesday, October 12. We thank you for your continued patience, and we still anticipate the resort being fully operational by Wednesday, October 12th.

UPDATE 10/10/16 1:30PM EDT – GUEST COMMUNICATION

We are thrilled to share the Mayan Temple slides and The Current (River Rapids ride) are back in action and are fully operational.  We thank you for your continued patience, and we still anticipate the resort being fully operational by Wednesday, October 12th.

UPDATE 10/8/16 – GUEST COMMUNICATION

Our team continues to work diligently, and we are well on our way to normal operations. 
 
The Cove Atlantis including Cain at The Cove is closed from Saturday, October 8th until Tuesday, October 11th and will re-open to guests on Wednesday, October 12th.  Guests who are booked into The Cove over these dates will be accommodated at The Reef Atlantis.  Guests will have access to 77 West restaurant via The Reef underpass stairs and elevator only.
 
Openings as of October 9th:
  • 77 West Breakfast 7:00am - 11:00am, Lunch from noon - 3:00pm, Dinner from 5:30pm - 11:00pm
  • Atlantis Casino
  • Atlantis Kids Adventures
  • Cascades Bar & Grill
  • Cascades Pool
  • Challenger Slides
  • Cove Beach
  • Dolphin Cay 
  • Earth & Fire Pottery
  • Fitness Center
  • Grotto Pool
  • In-Room Dining
  • Jungle Slide
  • Lagoon Beach
  • Mandara Spa
  • Marine Exhibits (The Dig, Mayan Shark Lagoon, Royal Walk Sharks and Turtles, The Ruins Lagoon) in Royal Towers
  • Mayan Temple Cabanas
  • Mayan Temple Pool
  • Paradise Beach
  • Ripples Pool
  • Royal Bath Pool
  • Splashers Pool
  • Starbucks at The Reef
Openings as of Monday, October 10th:
  • Harborside Pool
  • Leap of Faith slide (Mayan)
  • Power Tower Slides (Surge, Drop, Abyss, Falls)
  • Riverbend  Cabanas
  • Riverbend Restrooms and Towel Hut
  • Serpent slide (Mayan)
  • The Current (Rapids River)
We anticipate the following outlets to open as of Wednesday, October 12th:
  • Lazy River, Beach Tower
  • Marine Exhibits at Coral and Beach towers
  • Mosaic
  • Poseidon’s Kid Pool
  • River Pool Cabanas
  • River Pool
  • Sea Glass Lounge

A letter from our President

Thank you for the outpouring of support and caring during and after Hurricane Matthew. We are happy to report that Atlantis is currently under clear skies and our team is diligently working on our clean-up efforts from the storm.

We are grateful that our resort was only minimally affected, and all of our guests, employees, and marine life remained safe. We would like to extend our heartfelt gratitude to our staff for their dedicated efforts in keeping our guests safe, comfortable and entertained during the storm.

While Atlantis was minimally affected, others in The Bahamas were not as fortunate. Often thought of as just a small country, The Bahamas is actually comprised of more than 700 islands on 100,000 square miles of ocean. The infrastructure and homes for many did sustain significant damage.

Many of you have asked how you can help support The Bahamas recovery and rebuilding.   Atlantis Paradise Island has launched a fundraising campaign to provide for this effort. Now through October 31st, Atlantis will match all donations received dollar for dollar, with 100% of the proceeds going to The Bahamas Red Cross, up to $250,000.  If you are in a position to do so and would like to donate please click here to go directly to the donation site.

Thank you, once again, for your ongoing support.  We look forward to seeing you in paradise soon.

UPDATE: 10/8/16 10AM EDT - GUEST COMMUNICATION

Good news for our in-house guests and those who we are welcoming to the resort today. We have opened more pools and waterslides for our guests.
  • Royal Baths Pool
  • Splashers Pool
  • Cove Beach
  • Lagoon Beach
  • Paradise Beach
  • Mayan Temple Pool
  • Ripples Kiddies Pool
  • The Challenger Slide
We hope to have the Grotto pool and Cascades opened by this afternoon.  Our next priority is The Current or better known to many of our guests as The Rapids or the “Crazy River” in hopes we can open it tomorrow or Monday, October 10. 

Restaurant Openings for October 8:
  • Bimini Road 5pm - 11pm
  • The Village Burger Shack 11am - 11pm
  • Carmine's 5:30pm - 10pm
  • Casa D'Angelo 5:30 - 10pm
  • Coral Lounge 11am – midnight
  • Dive In 10:30am - 5pm
  • Dragon's Lounge: 8pm - 2am
  • Moon Club 6pm - 2am
  • Murray's Deli 11am - 10pm
  • Nobu (limited menu) 6pm - 10pm
  • Olives 5:30pm - 10pm
  • Plato's Lounge 11am - 1am
  • Royal Towers Room Service 24 hours
  • Seafire 6pm - 10pm
  • Shark Bites Express 10:30 - 5pm
  • Splashers Bar & Grill 10:30 - 5pm

 

UPDATE: 10/7/16 1PM EDT

Atlantis, Paradise Island is currently under clear skies and our team is diligently working on our clean-up efforts from the storm.  We are thankful the resort only sustained minimal impact, and all of our guests, employees, and marine life remained safe.  We have received confirmation that Lynden Pindling International Airport (NAS) in Nassau is anticipated to open early tomorrow morning, October 8.  For guests scheduled to arrive tomorrow, we look forward to welcoming you. As noted below facilities will be opening in the next few days.  Please know that we are working as fast as possible to get everyone back to enjoying the amazing vacation experience Atlantis delivers. 
 
Over the next few days you can expect: 
  • Dolphin Cay will open Saturday, October 8
  • Our Aquariums will be open Saturday, October 8
  • Some walkways will be closed due to landscaping clean-up 
  • Parts of the beaches will be closed due to clean-up
  • Pools are closed today, but we are working to open them as soon as possible
  • Aquaventure Water Park will not open until Tuesday or Wednesday, October 11th or October 12th

 
We look forward to seeing you in paradise soon and appreciate your support as we work through our clean-up efforts.

We wanted to share this beach photo that was taken earlier this morning by one of our employees. 

UPDATE 10/7/16 - 10AM EDT - GUEST COMMUNICATION

Thank you again for all your patience and cooperation as we weathered Hurricane Matthew together.
 
We want to share as much information as we have at this time to make the rest of your stay as comfortable as possible.

Airport
  • We have been advised that the airport will be opening tomorrow morning. We ask you to work directly with your airlines to re-book flights. We will post flight schedules as soon as possible.
Dining
  • Complimentary breakfast and lunch will be served in Imperial Ballroom E, Chopstix, Bahamian Club and Casa D’Angelo.
  • We hope to open several restaurant outlets tonight and those will be serving dinner at retail pricing.
Rooms
  • There will be no charge for your rooms on October 5 and October 6, 2016.  We will provide more information tonight regarding how we will manage reservations and meal plans that were made through third party providers.
  • For those that have had to extend their stay you will be charged a storm rate of $99 plus taxes. You will not be charged a resort fee.  This rate applies to extended dates only.
  • For guests staying at Harbor side we plan to have the resort open by 1:00 p.m. today.
  • The power to Beach Tower has been restored and all Beach Tower guests are now able to return to their rooms.
Outdoor Access
  • By Noon today, we plan to open access to the Beach via the Royal Pool Deck.
  • The pools will remain closed today. We are working on opening the pools as soon as possible.
Please check the digital boards for further information and updates. 

UPDATE: 10/6/16 6PM EDT

We are happy to report that the worst of Hurricane Matthew has passed the Nassau/Paradise Island area. Guests are now able to leave the shelter and play in the casino, enjoy drinks at Plato’s or dine at Chopstix, Casa D’Angelo, Bahamian Club, or Imperial Ballroom E. Our plan is for guests staying in Royal Towers to move back to their rooms by 6:30pm tonight. We are meeting with guests staying in The Beach Tower at 6:30pm in the Grand Ballroom.  We will provide them an update at that time. Our goal is to have everyone sleeping in beds tonight. We are beginning our assessment of the property and will provide further updates tomorrow. At this time, we cannot confirm if Lynden Pindling International Airport in Nassau will open tomorrow.  We want to take this opportunity to thank all of our amazing guests for their cooperation and understanding during these less than ideal circumstances and our wonderful staff who worked hard to make the best of the situation and to keep everyone safe.
 
For guests planning to arrive this weekend, we will provide an update on the airport tomorrow as well an overall assessment of Atlantis.

UPDATE: 10/6/16 1PM EDT - GUEST COMMUNICATION

Please join us in Imperial Ballroom E (Convention Center) at 2:30pm for an update from Atlantis’ Leadership Team. Space may be tight, so we may have to do two presentations. Please bear with us given the circumstances.
 
The topics to be discussed will be:
  • Storm Update
  • Property Report
  • What to expect next
 
Please continue to follow the precautions that have been provided; they are for the safety of you and your family.
 
Thank you for your continued cooperation.

UPDATE: 10/6/16 10AM EDT - GUEST COMMUNICATION

The islands of Paradise Island and Nassau remain under a Hurricane Warning.  Hurricane Matthew is currently categorized as a Category 3 Hurricane on the Saffir-Simpson Scale, a major hurricane.
 
We are now experiencing Hurricane force winds and over the next few hours  the intensity will increase. On its current path, we hope that the worst of the storm will be past us by 2 pm. The hurricane may continue on its current track or it may change its course or intensity. We will keep you updated on any changes.
 
The Bahamas Department of Meteorology is closely monitoring the hurricane and is keeping us updated. 
 
With the safety and security of our guests and employees in mind, we ask that you stay in designated shelter areas, away from doors, windows and from standing under skylights.
 
 When the storm passes, we will conduct inspections of the hotel towers and will inform you when it is safe to return to your rooms.
 
Please continue to monitor the digital boards for updates.
 
We appreciate your cooperation and understanding as the safety of our guests and employees is of utmost importance to us.

UPDATE: 10/6/16 9AM EDT

We are in communication with The Bahamas Meteorological Department who is closely monitoring the storm, and we are keeping our guests  safe and informed on all weather-related updates. Wind strength is expected to pick-up over the next few hours. The storm is projected to pass Paradise Island and Nassau this afternoon.  Guests are enjoying breakfast this morning within the shelter environment while activities continue to provide our guests with entertainment during the storm.  We look forward to providing you additional updates as soon as the storm passes. Thank you for your support.

UPDATE: 10/5/16 9PM EDT

We have completed the relocation of our guests and employees to the hurricane shelter in our Convention Center. Guests are enjoying food, activities, entertainment and the company of new found friends in our shelter environment. We continue to follow our Atlantis Hurricane Protocol and expect Hurricane Matthew to pass through overnight and the early morning hours. We look forward to providing you additional updates as soon as the storm passes.  Thank you to everyone for your support and cooperation as we have prepared for the approaching storm. 

UPDATE: 10/5/16 1PM EDT - GUEST COMMUNICATION

As part of our safety and security preparation for Hurricane Matthew, all guests need to check-in at the Convention Center no later than 3:00pm this afternoon.  Our dining outlets and guest activities are operating on a select schedule this afternoon and are outlined below.
 
The following guest activities will be opened and operating until 4pm today:
  • Atlantis Kids’ Adventures
  • CRUSH  
  • Earth & Fire Pottery Studio
 
Dining Schedule for October 5
Poseidon’s Table (located in the Royal Towers)
  • Lunch will be served from noon-3:30 p.m.
  • Dinner will be served from 5:30 p.m. - 9:00 p.m.   
 
Seagrapes (located in the Beach Tower Lobby)
  • Dinner will be served from 5:30 p.m. - 9:00 p.m.
 
Thank you for your understanding and cooperation.  We will provide additional updates as they become available.

UPDATE: 10/5/16 9AM EDT

As part of our safety and security preparation for Hurricane Matthew, all of our guests and employees continue to follow Atlantis’ protocol.  Guests are being relocated to our temporary hurricane shelter in our Convention Center later this afternoon, our outdoor facilities have been secured, and our restaurants are operating on a select schedule. We plan to have food and activities for our guests in the shelter as Atlantis and The Bahamas prepares for the storm.  Lynden Pindling International Airport (NAS) in Nassau will be closed at 11am today.  As of now, the storm is expected to pass Paradise Island and Nassau by early Friday, October 7th. If you are currently a guest with Atlantis please check the digital signs in the lobbies and the TV in your room for updates on relocation procedures.  We thank you for all your support.  

UPDATE: 10/4/16 1PM EDT

Lynden Pindling International Airport (NAS) in Nassau is scheduled to close at 11:00am on Wednesday, October 5. For questions about your travel, we recommend you first contact the airline in which you have booked your flights to review your options. If you made your airline reservation through Atlantis, our Travel Specialists at 1-800-Atlantis will work with you to change your air based on the individual airline policy. 

UPDATE: 10/4/16 10AM EDT - GUEST COMMUNICATION

HURRICANE WARNING – NOTICE 1
OCTOBER 4, 2016   10:00A.M.
 
The Government of the Bahamas has placed the islands of Paradise Island and Nassau under a Hurricane Warning.  Hurricane Matthew is currently categorized as a Category 4 Hurricane on the Saffir-Simpson Scale, a major hurricane.
 
This means that hurricane force winds between 131-155 miles per hour may be experienced within 24 – 48 hours. The hurricane may continue on its current track or it may change its course or intensity. We will keep you updated on any changes.
 
The Bahamas Department of Meteorology is closely monitoring the hurricane and is keeping us updated. 
 
With the safety and security of our guests and employees in mind we will be moving any guests who are on property at Atlantis to the shelter environments of our ballrooms tomorrow, Wednesday October 5th.  Later today, you will be advised in advance of relocation and items necessary for this process including dining options and activities. The water park and all outdoor areas of Atlantis will be closed on Wednesday as we prepare for the storm.
 
We encourage you to contact your airline at the local number available at the concierge desk.
 
In case of any emergencies please dial ext. 30.
 
We appreciate your cooperation and understanding as the safety of our guests and employees is of utmost importance to us.

Update: 10/4/16 5am EDT

The Bahamas Meteorological Center has placed the Northern Bahamas, inclusive of Paradise Island and Nassau under a Hurricane Warning.  Atlantis is in full hurricane preparedness mode as Hurricane Matthew approaches our area that could affect us within the next 36-72 hours. Hurricane Matthew may continue on its current track or it may change its course and intensity. Please be assured that the safety of our guests, staff, and marine life is our foremost concern and the resort is fully prepared for storm activity.
 
Atlantis’ Hurricane Policy is now in effect and can be viewed here: http://www.atlantisbahamas.com/hurricaneguarantee. Hurricane paths can be unpredictable and given the uncertainty of the current track, we recommend you first contact your airline regarding your flight status into Lynden Pindling International Airport (NAS) in Nassau.  For questions regarding your existing reservation, you can contact our Travel Specialists at 1-800-Atlantis. 
 
We will continue to provide updates on this page as the storm progresses. For guests who are currently staying at Atlantis, weather updates are being provided via our in-room television system and digital signage located throughout the lobbies.

UPDATE: 10/3/16

The Bahamas Meteorological Center has placed the Northern Bahamas, inclusive of Paradise Island and Nassau under a Hurricane Watch. 
 
A Hurricane Watch means that hurricane conditions are possible within the watch area and a watch is typically issued 48 hours before the anticipated first occurrence of
tropical-storm-force winds. Hurricane Matthew may continue on its current track or it may change its course and intensity.
 
Atlantis’ Hurricane Policy is now in effect and can be viewed here: http://www.atlantisbahamas.com/hurricaneguarantee. Given the uncertainty of the current track,
we recommend you first contact your airline regarding your flight status into Lynden Pindling International Airport (NAS) in Nassau.
For questions regarding your existing reservation, you can contact our Travel Specialists at 1-800-Atlantis. 
 
Please be assured that the safety of our guests is our foremost concern and that we will continue to provide updates on this page as the storm progresses.
For guests who are currently staying at Atlantis, weather updates are being provided via our in-room television system and digital signage located in the lobbies.

STORM PREPAREDNESS INFORMATION


 

The Bahamas and the Turks and Caicos Islands, like all countries in and near the Caribbean Sea, are potentially at risk from hurricanes. The official hurricane season runs from June 1 to November 30, although hurricanes have been known to form in other months. August, September, and early October are traditionally the months of highest risk.

If you are traveling or residing in this region during hurricane season, please monitor weather reports regularly.  Plan ahead and consider what you may do if a hurricane or tropical storm develops.  Major hurricanes can cause extensive property damage and loss of life. Do not be caught unprepared! Develop a personal hurricane plan for yourself and your family! 

For official information from the Bahamian and Turks and Caicos governments regarding weather conditions, please monitor ZNS (1540 AM or 104.5 FM) or other local media outlets.  Information on hurricanes can also be found on the following websites:

Updated information on travel in The Bahamas may also be obtained from the Department of State by calling 1-888-407-4747 within the U.S. and Canada, or from overseas, 1-202-501-4444.  These numbers are available from 8:00 a.m. to 8:00 p.m., Eastern Time, Monday through Friday (except U.S. federal holidays.)

Emergency Numbers

Nassau

  • Hospital - 322-2861
  • Ambulance - 322-2861
  • Air Ambulance - 327-7077
  • Fire - 919
  • BASRA - 646-6395 OR 359-4888
  • Police - 911, 919 OR 322-4444
  • Electrical Power Outage - 323-5561/4
  • Water & Sewerage 24 hrs - 325-0505 OR 325-4505